Pants on fire

I have no patience for liars. I understand there are rules to follow but don't freaking lie to me.

For example: When people call my work and ask for someone's number, I tell them, "I'm sorry, I'm not at liberty to give out any personal information about Mr./Ms. X, but I can transfer you to them or send an email on your behalf."

I don't try and claim that I don't have their numbers. Obviously I do-- I'm sending you to that person.

STORY:

My employee health insurance plan goes through Medco for prescription drugs. In my opinion, Medco is evil. Before we switched, I got my drugs at the supermarket pharmacy that's two blocks from my apartment. I had nice pharmacists who I knew and trusted. Through Medco we are only covered at big chain stores. So I switched to CVS (grumble grumble) where they claim they don't carry certain generic (read: cheaper) drugs so I have to get different ones (grumble).

THEN Medco starts harassing me to sign up for their prescriptions-through-the-mail program cause otherwise I will "waste $800 every year." (!!!!!!!!!!!!!!!!) Except my doctor tells me she HATES working with Medco mail and often gets complaints from her patients that they are waiting on urgent meds.

Since I require meds to breathe and breathing is pretty fracking urgent, I passed on the mail-order program.

And like a psycho stalker, they started sending me letters, emails ... they called me at WORK. Today I got an email from my dad saying they called HIS HOUSE. They called my parents to inform them that I am not on the "cheapest drug plan I could be!"

EXCUSE ME?

So I called.

ME: I don't think it's appropriate that I get these calls at work or that you're calling my parents at their home. Please delete my parent's home phone number or make a note in my file that I don't appreciate this.

MEDCO: There's no way for us to make a note or delete a number.

ME: You can't delete a phone number?

*silence*

MEDCO: That's correct.

ME: You expect me to believe you have no course of action when a customer changes their phone number?

MEDCO: Well, then we just update it, we don't delete it.

ME: Okay, well update my parent's number to my cell phone

MEDCO: We already have your cell phone on file. *they had it wrong-- some poor schmuck is probably being hounded for prescriptions by mail and going -- WHAT THE HELL*

ME: I don't care. I don't know why you have my parent's information...

MEDCO: (interrupting) They are your emergency contacts.

ME: Was this an emergency?

MEDCO: We can't delete the number.

ME: (thinking) TRY THE F*$#ING DELETE BUTTON...

ME: (saying) I have been told this program isn't very good but if I sign up to try and and don't like it, can I opt back out and continue getting my drugs at the pharmacy?

MEDCO: Wonderful-- we'll send you information on how to join.

ME: Ummm, that's not what I said... Can you please note that I don't want any outbound calls?

MEDCO: Have a good day.

So basically I just wasted 30 minutes of my life to argue with someone who had no intention of helping me and wanted to pretend you can't DELETE something on a computer.

......


balls.